FAQs


1. How can I contact support?
You can reach out via the “Contact Support” button in the app’s profile section, or use the contact form available on our website.

2. I’m unable to upload transactions. What should I do?
First, ensure that your linked Google Sheets file hasn’t been moved to the trash. If the issue persists, please contact support.

3. How does the app handle my transaction data?
We don't store your transaction data. Instead, we simply export it directly to your Google Sheets spreadsheet, giving you full control.

4. Is there an age requirement for using the app?
Yes, you must be at least 18 years old to use this service.

5. How is my data used?
We collect minimal data from your Google account (Google Account ID, name, email) and some metadata (like export counts and dates). Your data is never shared with third parties beyond the necessary integrations for the app’s core functionality.

6. Can I delete or export my data?
Yes. You can contact us via the app or website to request data deletion or export.

7. Why are duplicate transactions appearing in my spreadsheet?
If you notice duplicate transactions in your spreadsheet, it could be due to uploading screenshots that include previous transactions you've already processed. To avoid this try to capture only new transactions in each screenshot or scrolling to show only the most recent, unprocessed transactions in your bank app before taking a screenshot.

8. Is Savesum available on Android?
Currently, Savesum is only available on iOS. We’re focused on delivering the best experience to iOS users, and at this time, there isn’t an Android version of the app. However, if there’s demand, we may consider expanding to other platforms in the future.